Question 1

What Is ShipMaxx360 and What Business Problems Does It Solve?

Accepted Answer

ShipMaxx360 is a unified eCommerce enablement platform that helps brands manage their entire supply chain — from warehousing and shipping to growth and compliance. We solve the problem of fragmented operations by bringing everything together in one place, so you can focus on what matters most: growing your business.

Question 2

What Solutions Does ShipMaxx360 Offer for Businesses?

Accepted Answer

Five, and they work together: ShipMaxx for D2C shipping, ShipBulk for PTL and bulk movement, SupplySphere for warehousing and fulfillment, StockBridge for distribution and compliance, and SellerPro for marketplace and online growth.

Question 3

Which ShipMaxx360 Solution Is Best for My Business?

Accepted Answer

It depends on where your bottleneck is today. Brands shipping D2C orders usually start with ShipMaxx; brands running out of storage start with SupplySphere. Tell us your monthly volume and channels and we will map the right starting point with you.

Question 4

Can I Use ShipMaxx360 Solutions Individually or Together?

Accepted Answer

Both. Each solution stands on its own, and they share the same dashboard and data layer when you run more than one, so inventory, orders and shipments stay in sync without manual reconciliation.

Question 5

Can ShipMaxx360 Integrate with My Existing Business Systems?

Accepted Answer

Yes. We integrate with the storefronts, marketplaces, ERPs and accounting tools most Indian brands already run on, and we expose APIs where you need something bespoke.

Question 6

What Platforms and Third-Party Tools Does ShipMaxx360 Integrate With?

Accepted Answer

Shopify, WooCommerce and custom storefronts on the D2C side; Amazon, Flipkart, Myntra, Nykaa and the quick-commerce platforms on the marketplace side; plus the major courier partners for allocation and tracking.

Question 7

Is ShipMaxx360 Suitable for Small and Growing Businesses?

Accepted Answer

Yes. There is no minimum volume to get started, and pricing scales with what you actually ship rather than an upfront enterprise commitment.

Question 8

Can ShipMaxx360 Solutions Scale as My Business Grows?

Accepted Answer

That is the point of the platform. The same account moves from a few hundred orders a month to enterprise volumes across multiple warehouses without a migration or a replatform.

Question 9

Can ShipMaxx360 Provide a Customized Solution for My Business?

Accepted Answer

For brands with unusual catalogues, SLAs or distribution models, yes. Custom SLAs and workflows are part of our enterprise plans — talk to us about what you need.

Question 10

How Does ShipMaxx360 Protect My Business Data?

Accepted Answer

Your data sits behind role-based access, encrypted in transit, with access limited to the people on your account. We never share order or customer data between brands.

Question 11

What Support Is Available After I Start Using ShipMaxx360?

Accepted Answer

Our support team is available through the dashboard and by email, and larger accounts get a dedicated point of contact. Reach us any time at support@losung360.com.

Question 12

Does ShipMaxx360 Provide Onboarding and Implementation Assistance?

Accepted Answer

Yes. Our team helps you connect your store, set up your couriers or warehouses, and get your first orders moving, so you are not left to configure it alone.

Question 13

How Long Does It Take to Implement a ShipMaxx360 Solution?

Accepted Answer

It depends on the solution and how many systems you connect. Shipping and growth tools can be live quickly, while warehousing and distribution need a little longer to set up. We will give you a timeline when you speak to us.

Question 14

How Does ShipMaxx360 Pricing Work?

Accepted Answer

Some services are a flat monthly fee, while others, like shipping and bulk moves, scale with your volume. See the pricing page, or talk to us for the exact breakdown for your plan.

Question 15

How Can I Get Started with ShipMaxx360?

Accepted Answer

Sign up, tell us about your business, and our team will help you pick the right solution and get set up.

Question 16

How Does ShipMaxx Pick a Courier for Each Order?

Accepted Answer

The Courier Recommendation Engine scores every available partner on serviceability, expected delivery time, RTO risk and cost for that pincode, then allocates automatically. You can override the rules or pin a preferred partner at any time.

Question 17

Can I Ship with My Own Courier Accounts?

Accepted Answer

Yes. Bring your negotiated rates and we will run them alongside ours, so allocation still picks the best option for each shipment.

Question 18

How Are RTOs and NDRs Handled?

Accepted Answer

Undelivered attempts come into a single NDR queue with buyer contact actions, and RTO trends are tracked per courier and per pincode so you can tighten the rules that keep causing them.

Question 19

What Does SellerPro Actually Manage for My Brand?

Accepted Answer

Marketplace setup and cataloguing, quick-commerce integration, ads management and social growth — run by a team rather than handed to you as another tool to learn.

Question 20

Do You Handle Marketplace Listings and Cataloguing?

Accepted Answer

Yes, including category mapping, content, images and keyword work for each marketplace you sell on.

Question 21

Is Ads Management Billed Separately From the Platform?

Accepted Answer

Ad spend is always yours and billed by the platform. Our management fee is part of your SellerPro plan.

Question 22

What Does StockBridge Handle for Distribution?

Accepted Answer

PAN-India distribution and the compliance layer around it — documentation, state-level requirements and the movement of stock between your channel partners.

Question 23

Do You Support General Trade and Modern Trade Distribution?

Accepted Answer

Both, including the paperwork each channel expects and visibility over what has actually landed with each partner.

Question 24

How Is Compliance Documentation Managed?

Accepted Answer

Documents are generated and stored against each movement, so audits and reconciliations do not turn into an email hunt.

Question 25

Where Are Your Warehouses Located?

Accepted Answer

Live facilities in Gurugram, Mumbai, Hyderabad, Bengaluru, Chennai and Kolkata, with more locations opening — over 1M sq. ft. of capacity in total.

Question 26

Can I Store Inventory in More Than One City?

Accepted Answer

Yes, and most growing brands should. Splitting stock across zones is the single biggest lever on delivery time and shipping cost.

Question 27

How Do I See What Stock Is Where?

Accepted Answer

The WMS dashboard shows live inventory by SKU and facility, with alerts when a location is about to run dry.

Question 28

What Is the Difference Between ShipBulk and ShipMaxx?

Accepted Answer

ShipMaxx moves individual customer orders. ShipBulk moves pallets and truckloads — PTL and FTL freight between your suppliers, warehouses and channel partners.

Question 29

Do You Offer Scheduled or Dedicated Trucks?

Accepted Answer

Both scheduled slots and dedicated full-truck movements, with an all-size fleet depending on the lane and load.

Question 30

How Is Bulk Freight Priced?

Accepted Answer

By lane, weight and vehicle type rather than a flat monthly fee, so you pay for the movement you actually book.

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