Question 1

What is ShipMaxx and how does it optimize eCommerce shipping?

Accepted Answer

ShipMaxx is a D2C shipping service by ShipMaxx360 that helps D2C brands ship faster, smarter, and at lower cost. It brings courier partners, order management, tracking, COD remittance, and fulfillment onto one platform. This removes manual work and helps you pick the right courier for every order.

Question 2

What are multi-courier shipping services?

Accepted Answer

Multi-courier shipping means you can use several courier partners through a single platform instead of depending on one carrier. You can choose the best option for each order based on delivery speed, cost, and serviceability for the destination PIN code.

Question 3

How many PIN codes does ShipMaxx cover across India?

Accepted Answer

ShipMaxx delivers to 28K+ PIN codes across India, covering metros, tier 2 and tier 3 cities, and remote locations through its network of 15+ courier partners. You can check serviceability for any PIN code on the dashboard before you ship.

Question 4

Can I ship orders through multiple courier partners on a single dashboard?

Accepted Answer

Yes. From one dashboard, you can compare courier rates, allocate orders, generate labels, schedule pickups, and track every shipment, regardless of which courier carries it. No switching between portals.

Question 5

What is a shipping management system, and how does it automate orders?

Accepted Answer

A shipping management system is software that handles your shipping operations end to end. ShipMaxx syncs orders from your store or marketplace, assigns the best courier using your preset rules, generates labels and manifests, and sends tracking updates automatically.

Question 6

How can ShipMaxx help reduce shipping costs and RTO rates?

Accepted Answer

ShipMaxx helps you lower costs through competitive courier rates and smart courier allocation. To reduce RTO (return to origin), it offers tools such as address validation, automated NDR (non-delivery report) follow-ups, and delivery performance insights. Together, these help more orders reach customers on the first attempt.

Question 7

How does real-time order tracking and NDR management work?

Accepted Answer

Every shipment is tracked in real time from pickup to delivery, and customers receive status updates automatically. If a delivery attempt fails, the NDR is flagged on your dashboard so you can take action, such as re-attempting delivery, updating the address, or contacting the customer. Acting quickly on NDRs improves delivery success and reduces returns.

Question 8

Can ShipMaxx handle high-volume order shipping for sales events?

Accepted Answer

Yes. ShipMaxx is built to scale for sale seasons, festive peaks, and flash sales. Bulk order processing, automated courier allocation, and multi-courier support help you keep dispatches on time even when volumes spike.

Question 9

What types of eCommerce businesses benefit from shipping software?

Accepted Answer

Shipping software benefits D2C brands, Shopify and WooCommerce stores, marketplace sellers, social sellers, and growing SMEs. Whether you ship a few orders a day or thousands, automation saves time, cuts costs, and gives customers a better delivery experience.

Question 10

How can I start shipping orders with ShipMaxx?

Accepted Answer

Getting started takes a few simple steps: 1) Sign up on the ShipMaxx360 website and complete your KYC. 2) Connect your store or add orders manually. 3) Choose your courier, generate the label, and schedule the pickup.

Question 11

What Is ShipMaxx360 and What Business Problems Does It Solve?

Accepted Answer

ShipMaxx360 is a unified eCommerce enablement platform that helps brands manage their entire supply chain — from warehousing and shipping to growth and compliance. We solve the problem of fragmented operations by bringing everything together in one place, so you can focus on what matters most: growing your business.

Question 12

What Solutions Does ShipMaxx360 Offer for Businesses?

Accepted Answer

Five, and they work together: ShipMaxx for D2C shipping, ShipBulk for PTL and bulk movement, SupplySphere for warehousing and fulfillment, StockBridge for distribution and compliance, and SellerPro for marketplace and online growth.

Question 13

Which ShipMaxx360 Solution Is Best for My Business?

Accepted Answer

It depends on where your bottleneck is today. Brands shipping D2C orders usually start with ShipMaxx; brands running out of storage start with SupplySphere. Tell us your monthly volume and channels and we will map the right starting point with you.

Question 14

Can I Use ShipMaxx360 Solutions Individually or Together?

Accepted Answer

Both. Each solution stands on its own, and they share the same dashboard and data layer when you run more than one, so inventory, orders and shipments stay in sync without manual reconciliation.

Question 15

Can ShipMaxx360 Integrate with My Existing Business Systems?

Accepted Answer

Yes. We integrate with the storefronts, marketplaces, ERPs and accounting tools most Indian brands already run on, and we expose APIs where you need something bespoke.

Question 16

What Platforms and Third-Party Tools Does ShipMaxx360 Integrate With?

Accepted Answer

Shopify, WooCommerce and custom storefronts on the D2C side; Amazon, Flipkart, Myntra, Nykaa and the quick-commerce platforms on the marketplace side; plus the major courier partners for allocation and tracking.

Question 17

Is ShipMaxx360 Suitable for Small and Growing Businesses?

Accepted Answer

Yes. There is no minimum volume to get started, and pricing scales with what you actually ship rather than an upfront enterprise commitment.

Question 18

Can ShipMaxx360 Solutions Scale as My Business Grows?

Accepted Answer

That is the point of the platform. The same account moves from a few hundred orders a month to enterprise volumes across multiple warehouses without a migration or a replatform.

Question 19

Can ShipMaxx360 Provide a Customized Solution for My Business?

Accepted Answer

For brands with unusual catalogues, SLAs or distribution models, yes. Custom SLAs and workflows are part of our enterprise plans — talk to us about what you need.

Question 20

How Does ShipMaxx360 Protect My Business Data?

Accepted Answer

Your data sits behind role-based access, encrypted in transit, with access limited to the people on your account. We never share order or customer data between brands.

Question 21

What Support Is Available After I Start Using ShipMaxx360?

Accepted Answer

Our support team is available through the dashboard and by email, and larger accounts get a dedicated point of contact. Reach us any time at support@losung360.com.

Question 22

Does ShipMaxx360 Provide Onboarding and Implementation Assistance?

Accepted Answer

Yes. Our team helps you connect your store, set up your couriers or warehouses, and get your first orders moving, so you are not left to configure it alone.

Question 23

How Long Does It Take to Implement a ShipMaxx360 Solution?

Accepted Answer

It depends on the solution and how many systems you connect. Shipping and growth tools can be live quickly, while warehousing and distribution need a little longer to set up. We will give you a timeline when you speak to us.

Question 24

How Does ShipMaxx360 Pricing Work?

Accepted Answer

Some services are a flat monthly fee, while others, like shipping and bulk moves, scale with your volume. See the pricing page, or talk to us for the exact breakdown for your plan.

Question 25

How Can I Get Started with ShipMaxx360?

Accepted Answer

Sign up, tell us about your business, and our team will help you pick the right solution and get set up.

Question 26

How Does ShipMaxx Pick a Courier for Each Order?

Accepted Answer

The Courier Recommendation Engine scores every available partner on serviceability, expected delivery time, RTO risk and cost for that pincode, then allocates automatically. You can override the rules or pin a preferred partner at any time.

Question 27

Can I Ship with My Own Courier Accounts?

Accepted Answer

Yes. Bring your negotiated rates and we will run them alongside ours, so allocation still picks the best option for each shipment.

Question 28

How Are RTOs and NDRs Handled?

Accepted Answer

Undelivered attempts come into a single NDR queue with buyer contact actions, and RTO trends are tracked per courier and per pincode so you can tighten the rules that keep causing them.

Question 29

What Does SellerPro Actually Manage for My Brand?

Accepted Answer

Marketplace setup and cataloguing, quick-commerce integration, ads management and social growth — run by a team rather than handed to you as another tool to learn.

Question 30

Do You Handle Marketplace Listings and Cataloguing?

Accepted Answer

Yes, including category mapping, content, images and keyword work for each marketplace you sell on.

Question 31

Is Ads Management Billed Separately From the Platform?

Accepted Answer

Ad spend is always yours and billed by the platform. Our management fee is part of your SellerPro plan.

Question 32

What Does StockBridge Handle for Distribution?

Accepted Answer

PAN-India distribution and the compliance layer around it — documentation, state-level requirements and the movement of stock between your channel partners.

Question 33

Do You Support General Trade and Modern Trade Distribution?

Accepted Answer

Both, including the paperwork each channel expects and visibility over what has actually landed with each partner.

Question 34

How Is Compliance Documentation Managed?

Accepted Answer

Documents are generated and stored against each movement, so audits and reconciliations do not turn into an email hunt.

Question 35

Where Are Your Warehouses Located?

Accepted Answer

Live facilities in Gurugram, Mumbai, Hyderabad, Bengaluru, Chennai and Kolkata, with more locations opening — over 1M sq. ft. of capacity in total.

Question 36

Can I Store Inventory in More Than One City?

Accepted Answer

Yes, and most growing brands should. Splitting stock across zones is the single biggest lever on delivery time and shipping cost.

Question 37

How Do I See What Stock Is Where?

Accepted Answer

The WMS dashboard shows live inventory by SKU and facility, with alerts when a location is about to run dry.

Question 38

What Is the Difference Between ShipBulk and ShipMaxx?

Accepted Answer

ShipMaxx moves individual customer orders. ShipBulk moves pallets and truckloads — PTL and FTL freight between your suppliers, warehouses and channel partners.

Question 39

Do You Offer Scheduled or Dedicated Trucks?

Accepted Answer

Both scheduled slots and dedicated full-truck movements, with an all-size fleet depending on the lane and load.

Question 40

How Is Bulk Freight Priced?

Accepted Answer

By lane, weight and vehicle type rather than a flat monthly fee, so you pay for the movement you actually book.

Your eCommerce
Shipping Made Easy

Brands Who Made Shipping Their Scale Factor

Ship It, Connect It, With Your Choice

Everything You Need to Scale Shipping

Bring Your Own
Courier Service

Cut Your RTO, Automatically

Deliver Faster, On Your Terms

Reach Every PIN Code In India

Keep Your Brand in the Spotlight

Run It All From One Dashboard

Get Paid Faster, Not Later

Keep Customers Always In The Loop

No More Chasing Weight Disputes

The Perks Of Shipping With ShipMaxx

Don’t Guess,
Just Ship

Customize
What You Pick

Rates That Don’t
Burn Your Margins

Get More
Freedom To Ship

Capabilities
To Scale Your
D2C Shipping

Frequently Asked Questions

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